Terms of Business
Mindverse Consulting Services Private Limited (“Mindverse”), incorporated and operating in accordance with applicable laws in India, focusing CLOUD COMPUTING & DATA SCIENCE CONSULTING as a Microsoft Cloud Solution Provider (CSP) provides services under these Terms of Business. These terms define the commercial, operational, and support relationship between Mindverse and the Customer for all Microsoft cloud subscriptions and associated services.
Scope
These Terms of Business outline the roles, responsibilities, and commercial conditions under which the Customer purchases Microsoft CSP licenses from MINDVERSE. They ensure transparency in pricing, billing, subscription management, and compliance with Microsoft’s CSP policies. All license purchases made by the Customer shall be governed by these Terms.
Microsoft Customer Agreement (MCA)
The MCA sets out Microsoft’s terms governing the Customer’s access and use of Microsoft cloud services. The Customer agrees to accept the MCA electronically as part of the ordering process, enabling MINDVERSE to provision licenses in compliance with Microsoft’s CSP policies. The MCA is a direct agreement between the Customer and Microsoft.
Subscription Provisioning
MINDVERSE will provision the Customer’s Microsoft CSP licenses promptly upon receipt of a signed Quotation‑cum‑Order Form and applicable MCA acceptance. Provisioning will be performed in the Customer’s Microsoft tenant using secure, Microsoft‑approved administrative methods such as GDAP.
MINDVERSE handles the tenant provisioning needed to enable license activation. However, any initial setup work or configuration support is not part of the CSP scope and is provided only when the Customer has a valid support agreement with MINDVERSE.
Orders & Billing Responsibilities
The Customer acknowledges that all Microsoft CSP subscriptions purchased under an annual or multi‑year commitment are non‑cancellable for the entire duration of the commitment period. Once provisioned, the subscription shall remain billable in full until the end of its term, regardless of usage, user reductions, or internal business changes at the Customer’s end.
All subscriptions will automatically renew for the same term at the then‑prevailing Microsoft price unless the Customer provides written notice of non‑renewal at least ninety (90) days prior to the end of the current commitment period or the subscription’s renewal date. Notices provided after this period shall not prevent renewal, and the Customer shall remain liable for the renewed term.
Seat quantity reductions are permitted only at renewal, in accordance with Microsoft’s CSP and NCE policies. Mid‑term reductions or cancellations are not allowed under any circumstances.
Return Policy
All payments made by the Customer toward Microsoft CSP subscriptions are strictly non‑refundable, as CSP and NCE licensing do not support cancellations or replacements once provisioned. The Customer acknowledges that the initial payment, and any subsequent payments, are final and cannot be refunded under any circumstances.
Others Terms & Conditions
This section contains the overarching rules that apply to the Customer’s use of MINDVERSE’s CSP services, including legal, administrative, and compliance requirements. These terms complement the commercial clauses and remain effective for all current and future transactions.
Price Changes & Currency Fluctuations
Pricing for Microsoft Cloud products and associated services is subject to change based on Microsoft’s official price updates, market-driven adjustments, and currency exchange fluctuations applicable at the time of billing. For customers opting for an annual-term subscription with upfront or committed billing, the price remains locked for the duration of the annual term, and no mid‑term price increases shall apply. Month‑to‑month subscriptions remain subject to periodic revisions in line with Microsoft CSP pricing and prevailing currency conditions.
Tax Change Clause
Applicable taxes shall be charged as per prevailing laws and may vary in the event of changes to the tax framework or government‑notified tax rates. Any revision in GST or other statutory levies will be passed through to the customer at the time of billing.
Late Payment Fees
We truly value our partnership and are committed to ensuring a smooth, hassle‑free service experience. To keep everything running seamlessly, we kindly request that invoices be settled by the due date. If a delay occurs, a modest interest charge of 18% per annum (calculated daily) may apply, simply to cover administrative costs.
If a payment remains pending for an extended period, our team will proactively reach out to understand the situation and work together on a suitable resolution. Referral to a recovery partner is considered only as a last resort, and we will always collaborate with you and provide advance communication so that we can find the best path forward together.
New Commerce Experience (NCE) Terms
Microsoft cloud subscriptions supplied by Mindverse under CSP are subject to Microsoft’s New Commerce Experience (NCE) policies and the Microsoft Customer Agreement/product terms, which are incorporated by reference into this transaction. Subscription commitments, cancellation windows, and allowable mid‑term changes are governed by Microsoft’s NCE rules, and Mindverse will assist you in selecting and managing the most suitable term and billing options.
CPOR Claims
Mindverse may request a CPOR (Claiming Partner of Record) association for selected Microsoft workloads to help us better understand overall usage patterns and support your cloud environment more effectively. Through CPOR, Microsoft provides partners with limited, high‑level insights such as usage trends and active seats — not customer data — enabling us to offer proactive recommendations, drive higher adoption, and ensure you get full value from your Microsoft investments.
To enable this enhanced level of support, the only step required from your side is to review and approve the CPOR association notification sent by Microsoft, which formally establishes us as your service partner for that workload.
PAL Claims
Partner Admin Link (PAL) helps Microsoft recognize Mindverse as your trusted Azure partner, giving us permission to view high‑level consumption insights — not your data — so we can offer better guidance, cost optimization, and proactive improvement suggestions. This enhances the quality and relevance of the support you receive.
To enable these benefits, we kindly request that you approve the PAL association when prompted through your Azure environment.
GDAP Access
Granular Delegated Admin Privileges (GDAP) provide Mindverse with secure, time‑bound, least‑privilege access to your Microsoft tenant, ensuring we can support you safely and efficiently. GDAP gives you full transparency and control over what access is granted while allowing us to deliver faster troubleshooting, better governance, and more accurate ongoing support.
To enable this secure collaboration, we kindly request that you approve the GDAP access request sent through Microsoft’s portal.
Security, Support Dependency & Microsoft Policy Alignment
Mindverse follows Microsoft’s secure access standards, including GDAP’s least‑privilege model, to ensure safe and compliant management of your environment. To provide timely and effective support, we may require you to approve specific Microsoft partner associations such as GDAP, CPOR, or PAL so we can deliver optimization, troubleshooting, and proactive guidance. All such access and associations are governed by Microsoft’s official Partner Center and Microsoft Customer Agreement rules, ensuring full compliance with Microsoft’s security and operational policies
Service Packs
Mindverse Service Packs are structured, pre‑defined bundles of professional services designed to help customers maximise the value of their Microsoft cloud investments. Each Service Pack provides a clear scope of work covering activities such as onboarding, deployment assistance, configuration, optimisation, security hardening, and ongoing operational support tailored to the associated Microsoft License Pack or Microsoft Solution. These Service Packs operate under a formal services framework and therefore require a duly executed Master Services Agreement (MSA) together with a detailed Statement of Work (SoW) before commencement. Service Packs are independent, chargeable service offerings and do not form part of Microsoft CSP subscription entitlements; all work is delivered strictly as per the agreed MSA and SoW.
Master Service Agreement (MSA) & Statement of Work (SoW)
All professional services, onboarding services, configuration services, advisory services, optimisation services, or any other Service Pack offered by Mindverse Consulting Services Private Limited (“Mindverse”) shall be governed exclusively by a duly executed Master Services Agreement (“MSA”) and the applicable Statement of Work (“SoW”). No service activities shall commence until both documents are fully executed by the Customer. These CSP Terms of Business apply only to Microsoft cloud subscriptions and do not, by themselves, create any obligation for Mindverse to deliver service activities beyond subscription provisioning.
Relationship to Microsoft License Packs/Microsoft Solutions.
Mindverse Service Packs are designed to support and enhance the Customer’s utilisation of Microsoft License Packs or Microsoft Cloud Solutions purchased under CSP or otherwise. These Service Packs are independent, separately billable deliverables and are not included in the cost, scope, or entitlements of Microsoft licenses. Any implementation, configuration, optimisation, security hardening, migration, data‑related activities, automation, governance, or ongoing managed services shall be provided strictly under the applicable MSA and SoW. The Customer acknowledges that such services fall outside CSP subscription benefits and must be contracted separately.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Mindverse Consulting Services Private Limited
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